Features — Lambda

WhatsApp AI Receptionist

Your customers already use WhatsApp. No app downloads, no portals, no training — they already know how to use it. The AI receptionist turns missed calls into booked appointments and handles peak-hour demand so your team never falls behind.

Customers get answers instantly, even after closing hours
Trained on your services, pricing, policies, and FAQs
Fully configurable behavior, tone, and response boundaries
Books appointments directly into your calendar
You set the handoff rules — decide exactly when staff takes over
Custom greetings, follow-up sequences, and booking logic
Speaks your customers' language — multilingual support built in

Marco R. Buongiorno, vorrei prenotare un appuntamento per mercoledì

AI Assistant Certo! Ho disponibilità mercoledì alle 10:00, 14:00 o 16:30. Quale orario preferisce?

Marco R. Le 14:00 va benissimo

AI Assistant Perfetto, confermato mercoledì alle 14:00. Le invio un promemoria il giorno prima. ✓

Web Assistant — Custom Built for You

Don't use WhatsApp? No problem. We build a custom chat assistant for your website, booking portal, or app. Your branding, your rules — customers book directly from your site without ever leaving. Works standalone or alongside WhatsApp.

Embed on any website — one line of code
Your logo, your colors — fully white-label, no Lambda branding
Same AI behavior controls — tone, boundaries, handoff rules
Custom builds for booking portals, internal tools, or mobile apps
Connects to your existing systems — webhooks, APIs, and real-time event streaming
Push data to your CRM, calendar, or any tool you already use

Fewer no-shows, more filled slots

Every empty appointment slot is lost revenue. Automated WhatsApp reminders go out before each visit. Customers confirm with one tap or reschedule themselves — no phone calls, no chasing.

WhatsApp reminders, configurable timing
One-tap confirm or reschedule
No-show tracking in the dashboard

Reminder sent Marco R. — Tomorrow 14:00

Sent

Confirmed Sofia B. — Tomorrow 10:30

Confirmed

Rescheduled Elena C. — Moved to Friday 16:00

Rescheduled

Confirmed Luca M. — Tomorrow 15:30

Confirmed

New customers arrive prepared

Before customers walk through the door, the assistant collects their information, relevant details, and reason for visit. Your receptionist saves 10–15 minutes per new customer — no clipboards, no data entry.

Automated intake via WhatsApp or web form
Customizable questions per visit type
Data flows into your management software
GDPR compliant storage

New Customer Form

NameMarco Rossi

Phone+39 340 123 4567

Visit typeConsulenza

InsuranceUniSalute

NotesPreferisco appuntamento pomeridiano

Submitted before arrival

See where appointments are going

Track inquiries, response times, no-show rates, busiest hours, and customer flow from one dashboard. Know which channels bring customers, where leads drop off, and which slots go unfilled — so you can act on real data.

Real-time conversation and appointment view
No-show rate and response time tracking
Customer flow funnel: inquiry to returning customer
Export appointment data as CSV

No-show rate 4.2% -62%

Avg. response 8 sec -97%

Appointments / week 112 +18%

Returning customers 73% +24%

Customers come back, automatically

Post-visit follow-ups and recall reminders go out via WhatsApp. Customers who would have drifted away book their next visit instead. Retaining an existing customer costs a fraction of acquiring a new one.

Post-visit follow-up via WhatsApp
6 and 12-month recall reminders
Customers book themselves from the reminder
Fully automated, configurable timing

Day 0 Visit completed

Day 1 Post-visit follow-up sent

6 months Recall reminder via WhatsApp

6 months + 3 days Customer books next visit

12 months Annual recall — returning customer